1. Some common questions and answers

• MY CARD HAS BEEN CHARGED TWICE - HOW COME?.
  This usually happens if you press BACK and reconfirm the order or if you close browser and start again due to timeout errors. Please never CONFIRM order twice, always wait for the CONFIRMATION SCREEN to appear with a THUMBS-UP to say order is successful. You will receive a confirmation email for your order AND a confirmation email if you PAID BY CARD. Always check for these emails before getting in touch.



• I GET A BLANK SCREEN WHILST CHECKING OUT - HOW COME?.
  Usually happens if POPUP BLOCKERS are enabled, please ALLOW COOKIES and DISABLE ALL POPUP BLOCKERS



• AFTER CONFIRMING MY ORDER I GET TAKEN BACK TO THE CONFIRMATION SCREEN - HOW COME?.
  Usually happens if your CARD DETAILS are incorrect or if the payment has been declined. Please ensure that the card is registered to YOU and the BILLING address is correct.



• MONEY WAS TAKEN FROM MY CARD BUT I RECEIVED NO ORDER CONFIRMATION OR FOOD WAS NOT DELIVERED - HOW COME?.
  This has a likelihood of about 1 IN A MILLION. If money has come off your card its most likely an "AUTHORISATION" and will be credited back automatically in a few days. This is between you and your bank. Unless your card has been fully "CHARGED" we will NOT receive your order and hence the reason your food will not arrive.



• I ORDERED AGES AGO AND NO FOOD ARRIVED - HOW COME?.
  Sometimes cutomers close their browsers before order completes and thus think the order has gone through and it hasnt. Please wait for order successful screen. On rare occasions email servers go down which is beyond our control.



• WHY CAN I NOT ORDER ONLINE? - THERES NO ONLINE ORDERING LINK.
  Some of the takeaways and restaurants listed on our site have not yet signed up to ONLINE ORDERING or they are waiting for their menu to be loaded. In some cases a PHONE NUMBER may be available so you can call them direct to place an order. You can also leave a review for all takeaways even if they havent yet got full online ordering functionality. If the logo next to the takeaway is HOT FOOD standard logo then this usually indicates ONLINE ORDERING UNAVAILABLE. Takeaways that do have online ordering will appear at the TOP of the search results and will have an OPEN/CLOSED indicator and their own logo.



• WHAT IS THE PHILOSOPHY/VISION OF HOT-FOOD.NET?
  Hot-Food.net was founded on one principle; to make ordering a takeaway simple. Ever get tired of rummaging through old takeaway menus (if you can find them), or peeved at the amount of menus coming through your letterbox on a weekyl basis? well lets settle that once and for all. This is the new revolutionary way to order takeaway online and its here to stay. Our job is to bring you as many new takeaways online, Indian, Chinese, Italian, virtually any cuisine you can think of, and ordering a takeaway meal is now a few clicks away. Just Click, Pay and your food is on its way.



• WHERE ARE YOU BASED?
  Our main operations are run from our offices in Glasgow, however as its an internet based business we can serve you from virtually any location from the top of Mount Everest to the Caribbean.



• DO YOU HAVE ANY INVESTOR/FRANCHISE OPPORTUNITIES?
  Yes most definitely. This is an exciting time for us. We are entering a phase of steady growth with around 10 new takeaways joining us each week. Why stop at 10? We can easily make this 20, 50 or 100 a week. Thats where you come in. Why not spread our name and brand in your local area. Youll essentially be an area manager for your village/town/city/county. It all depends how hard you want to work. In return we will provide you with a franchise pack and all the assistance you need. At the moment its FREE to sign up and in return you will get a slice of some very tasty commissions. Get in touch for more details.



• I AM A TAKEAWAY OWNER CAN I JOIN YOU/DO YOU PRINT MENUS?
  Most certainly. Get in touch provide us with your menu and well take care of the rest. We can also print your menus at a discount - we work with some of the best takeaway menu printers - terms apply.