|
| Delivery / Refunds |
 |
|
 |
1.1.- FOOD WILL BE DELIVERED IN A REASONABLE TIME (usually 45 minutes). WE ASK CUSTOMERS TO APPRECIATE THIS WILL INCREASE AT BUSY TIMES, e.g 3 or 4 ORDERS COMING AT ONCE.
1.2.- There will be NO REFUNDS for late delivery of food. We ask customers to acknowledge whilst we strive to deliver food quickly it may arrive later than average on occasions. You accept this when placing an order through this website.
1.3.- PLEASE NOTE WE WILL NOT ACCEPT ANY FORM OF ABUSE (verbal or otherwise) for late orders. The takeaway is responsible for delivering food in a reasonable timescale. You can write to the takeaway concerned at their postal address or email us and we will notify the takeaway. Please allow up to 14 days while we investigate your complaint and/or provide a satisfactory response. We may offer you a discount in your next order if we deem it to have arrived excessively late.
1.4.- For food deemed "cold" or of "poor quality" on arrival HOT FOOD accepts no liability and the takeaway will have to either re-cook the food or give you a refund of cash, HOT FOOD will not refund any card payment in this case.
1.5.- If a customer is intoxicated, has fallen asleep, does not answer mobile/telephone/door, (POOR MOBILE RECEPTION is not an excuse) provides insufficient or inaccurate address details etc, then total liability rests with the customer. In this instance the FOOD WILL BE DEEMED AS DELIVERED AND PAID FOR (IF USING CARD) AND NO REFUND WILL BE FORTHCOMING.
THE TAKEAWAY RESERVES THE RIGHT TO LEAVE THE FOOD AT YOUR DOOR IF PAID BY CARD - A PHOTOGRAPH MAY BE TAKEN AND USED AS EVIDENCE OF DELIVERY
1.6.- NO REFUND WILL BE GIVEN FOR ANY CARD ORDERS PLACED OUTSIDE OPENING HOURS, OR FOR REASONS BEYOND OUR CONTROL e.g. FROM TIME TO TIME WE MAY CLOSE BUSINESS EARLY. WE ASK CUSTOMERS TO RESPECT THIS AND NOT BECOME UPSET OR ABUSIVE. WE WILL OFFER TO REFUND THE MONEY TO A BANK ACCOUNT WITHIN 3-4 WORKING DAYS OR IN THE FORM OF A CREDIT NOTE TO BE USED ON YOUR NEXT ORDER. WE HAVE NO WAY TO BLOCK ORDERS COMING THROUGH OUTSIDE OPENING HOURS AND IT WILL BE DEEMED A "PRE-ORDER".
1.7.- FRAUD PROCEDURE.
FROM TIME TO TIME A TRANSACTION MAY BE CARRIED OUT BY AN UNAUTHORISED PERSON OR USING A STOLEN CARD. THESE TIMES ARE DISTRESSING FOR YOU, FOR US AND FOR THE TAKEAWAY WHO MADE THE FOOD. WE WORK CLOSELY WITH YOU AND THE POLICE TO RESOLVE FRAUDULENT CASES SPEEDILY.
WE DO HOWEVER ASK FOR YOUR COOPERATION AND TO FULLY COMPLY WITH OUR PROCEDURES, FAILURE TO DO SO WILL CAUSE UNNECESSARY DELAYS IN RESOLVING YOUR CASE AND MAY RENDER YOUR CLAIM VOID. WE AIM TO RESOLVE ANY FRAUD CASES WITHIN 28 DAYS AND ASK THAT YOU ALLOW US THIS TIME TO FULLY INVESTIGATE ALL AVENUES AND LINES OF ENQUIRY.
FINALLY AS A WARNING: NEVER LEAVE YOUR CARDS LYING AROUND. CARD COMPANIES AND BANKS USUALLY PAY OUT IF IT WASNT DOWN TO YOUR NEGLIGENCE.
|
|
|
|
|
|
Facebook
Twitter
